The most important issues for software users are security and continuity. It can be of great comfort for your clients to know that you have taken extensive measures to safeguard their interests.
You can use an individual Escrow agreement to offer a client additional security. Alternatively, you can choose to offer the Escrow arrangement as part of your SLA. With a framework agreement with Escrow Europe, all your clients automatically benefit from a single "umbrella" Escrow arrangement.
Escrow Europe operates as Trusted Third Party for both established and start-up ICT firms. Day in day out we handle confidential software source code, documentation and data. Naturally, we treat these with the greatest possible care. After all, the good reputation of our independent position of trust is at stake. Our standard agreements are drawn up in such a way that your interests are stringently protected under all circumstances. For example, we never release materials to beneficiaries without discussing this with the supplier.
An Escrow agreement is not only interesting for your existing clients. During the procurement phase, an Escrow arrangement can often make your offer more interesting to potential clients. By including an Escrow arrangement in your offer, you show that you take the interests of your (potential) clients seriously.
We look forward to advising you on how to increase your service level and your client satisfaction using an Escrow arrangement.